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Review 3/10/2011
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We ordered from cpotanklesswaterheaters.com on March 3rd, which included a Water Heater and a Vent Kit- received an email the NEXT day that said our ORDER had been shipped. Imagine our disappointment when only the Vent kit arrived. We kept checking the status of our order- no updates. On Monday the 7th, I called "customer" service and was told that they would call me back later in the day with details. NO ONE called me back. I called again on Tuesday, was given the same runaround- someone would call me back. Again on Wednesday- STILL No Shipping Update- No IDEA when or IF my water heater would be shipped.
My Spouse is CURRENTLY on the phone and has been on hold 47 MINUTES waiting to find out WHERE our Hot Water heater is. I am completely disgusted with this company and their lack of follow up & customer service.
Disgusted and FED Up. If I could give them ZERO stars I would.
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