San S.'s review of Integrity Van Lines

Integrity Van Lines

         
Customer Reviews & Ratings
Complaint Posted 9/14/2018
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The company is a scam. Stay away if you can.
Stay out of this business if you can. I know it is hard when the offer is too good to be true. But as the saying is 'if it is too good to be true then it is not true. If there was an option to give them a 0 (zero) rating, I would have given that to this company. You will be cheated beyond your imagination. This is a scam, probably one man operated company projecting as a mover. The person (Chris, chris@integrityvanlines.us) seems to be a broker getting money from you, and selling you to some driver. I purchased the contract from them to move from NY to NC, and gave them full details of our household i.e. number of bedroom, items etc. to the most possible detail one can imagine. Then at the day of moving, when the driver showed up, he declined to pick up the stuff saying it was too much, but when I asked the question what is out of the contract he could not explain. Original contract was for $3694.22, but he said he won't pickup unless we agree for $6,500. So, I called this company to tell them what was going on, and the company instead of speaking to the driver, told me they cannot do anything, whatever driver is asking we have to pay, if we want our stuff to be moved. With all the things in motion, i.e. joining the job in another city, kids school starting in the new city, I could not afford to wait another 2-3 weeks to plan the move with another provider, so I negotiated with the driver and he agreed to moved everything (he said he does not need to see anything anymore because he would just move everything), for $5,500. I was disappointed but consoled myself thinking that at-least our stuff was moving as planned. Not true. At around 11pm, while still the last room was to go, driver (named James) came to me and said that he would not load anymore stuff, and I can do whatever I want but he just won't carry anything in his truck). He said he does not want to give any reason, but he just won't carry anymore stuff because he has to pickup another house stuff in the same truck/trip. So, I negotiated with him again and got him to agree to put my son's desk/chair and our TV. I thought I was done for the day, but I was wrong, my miseries were not over. After he loaded the truck, he came to me around 12midnight and gave me a sheet of paper with virtually nothing in it, did not get my signature on any paper, or his signature on any paper, confirming what he had taken from my house, and left with the truck. I know this is a long post, but I want to warn everyone who is thinking to hire this mover, be very careful and choose another mover. it will be worth extra money if you have to pay that to the other movers. -SS
 
 
 
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Additional Business Information
Hours   Phone   (800) 505-8638 Address   13777 Bee Street Farmers Branch TX 75234
Dallas, TX 75201
Website   https://www.integrity-vanlines.com/ Email   sales@integrity-vanlines.com
Contact   New Contact Other  
 
 
 
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