Wendy J.'s review of Proactiv Solution

Proactiv Solution

 
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Customer Reviews & Ratings
Complaint Posted 4/28/2011
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Review 4/28/2011
This company has HORRIBLE customer service. I got my trail kit in the mail and loved the product. So I decided to use other products and built a kit with things I wanted to try. Whenever I clicked the "Ship Now" button it said that I would get a confirmation email. That email never came. So I called Proactiv and was told that my account was on hold until April 19th. Which was fine. I called after April 19th and they said that the product would ship and I should be getting it in about 2-3 weeks. April 28th and I called again to ask if my product has been shipped and they said no and asked me to call back on April 30th to see if it was shipped. I canceled my account. I don't have time to keep calling to see where my product is. Proactiv has a great product, however, I cannot deal with the bad customer service and website. I asked for a confirmation # for my cancellation and was told that I would receive an email. Something tells me I will not receive that email. If I get charged I will be furious!
 
 
Business's response - by GR CETon 4/28/2011
Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservice@guthy-renker.com)
 
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Additional Business Information
Hours   Customer Service: 1-888-961-0020 (24/7) www.proactiv.com/lp/cet Phone   (760) 773-9022 Address  
Website   http://www.proactiv.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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