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Violet Barn Just Wants Your Money With No Decent Customer Service and No Return Policy
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12/03/2015 - I am a newbie in violets. Seeing that my husband ordered some violets from ebay, I ordered nearly $200 worth of African Violets from violetbarn.com (with Express shipping) as a Christmas gift for my husband, thinking that a place run by a PhD must be the best place to order. I wrote in the order request that I need big plants in bloom or near bloom to make my husband happy, and if they have small plants, they need to contact me. No one contacted me. My husband stayed at home one day to receive the package. And we both were so disappointed. They sent us tiny little plants and I am not sure if they can be nursed to grow. One is even smaller than the 2-inch diameter of the pot, smaller than the pictures in their Term and Conditions webpage. I would rather have a few that are large enough and in bloom than 14 tiny, pathetic ones. I called them to no avail. They said that they did not have time to contact me. Liar, they must have spent hours to wrap the tiny plants for shipping because it took my husband an hour to unwrap them. My conclusion: they just want my money and are careless about my satisfaction. I feel so betrayed and cheated. So lakesflowers' review about Violet Barn on the web: He is right and spot on. If you want to see the picture of my $200 worth of african violets from Violet Barn, let me know. They do not think that a customer who spent nearly $200 the first shot deserves any decent communication and satisfaction. Alice also yelled at me on the phone, as if the whole thing was my fault. I just stopped by a local nursery and for $12/each I got a full grown size, beautifully blooming one. What happens to all the pictures about blooming violets on their website? Now I am stuck with $200 worth of worthless tiny violet plants. For their customer service, they really deserve ONE star or ZERO star!
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